Return & Refund Policy

1. Return Eligibility

  • Returns are accepted within 7 days of delivery.

  • Products must be unused, unopened, and in their original packaging.

  • Perfumes that are damaged during shipping are eligible for return or replacement.

2. Return Process

  • Contact our support with your order number to initiate a return.

  • Ship the product securely to our return address.

3. Refunds

  • Refunds are processed within 7–10 business days after we receive the returned product.

  • Shipping charges are non-refundable unless the product is defective.

4. Exchanges

  • Exchanges for a different product or fragrance are possible based on stock availability.

5. Non-Returnable Items

  • Opened or partially used perfumes are non-returnable.

  • Gift cards, digital products, or personalized items cannot be returned.

Contact:

  • Call us: +91 98109 06220 ,+91 96304 31576

  • Email us: thescentlab2025@gmail.com